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Twyp is leaving the Netherlands

Twyp is still available in Spain

Frequently Asked Questions

  • Why is Twyp leaving the Netherlands?
    • Dutch Twyp users have told us they don't need or want a separate app to make payments to friends. This was difficult to hear, but we take all of your feedback seriously. Therefore, we've decided to continue Twyp in Spain and not in the Netherlands. Twyp will say goodbye to the Netherlands on 15th December 2016.
  • Will Twyp automatically withdraw everyone's money on 24th November 2016?
    • No. Only if Twyp users haven't withdrawn their money themselves before 24th November, and they've previously entered their account number (IBAN) in Twyp. Is their IBAN missing? In that case, Twyp users can enter it in Twyp and withdraw the money themselves until 15th December 2016. Thereafter all Twyp accounts will be blocked. Twyp users will then have to contact the Twyp Customer Service to withdraw their balance. The Twyp Customer Service team can be reached on 020 591 89 99. Once you give them your IBAN, they'll be able to withdraw your money. The Twyp Customer Support team are available Monday to Friday from 8:00 until 21:00 and Saturday from 9:00 until 17:00. You can also reach them through the contact form on www.twyp.com.
  • Twyp is asking for a security code which I've forgotten
    • For security reasons, Twyp may ask you for your security code if you want to change your personal code in the app. You received this code via email after you joined Twyp. The subject of the email was: "Here you go: your new security code for Twyp!". Have you forgotten this code? Call the Twyp Customer Service on 020 591 89 99. We are available Monday to Friday from 8:00 until 21:00 and Saturday from 9:00 until 17:00. You can also reach us through Contact on www.twyp.com.
  • Can I withdraw my money (before Twyp stops)?
    • Of course you can! Until 24th November 2016 you can easily withdraw your balance yourself:
      • Open the app and tap your profile photo.
      • Choose 'Withdraw' and follow the instructions on your screen.
      The first time you withdraw money, we'll ask you to enter your account details (IBAN). We'll only ask this once. This is because we need an account to transfer your money to. You always confirm each withdrawal with your personal code.
  • What happens with my money and Twyp account after 15th December 2016?
    • Your Twyp account will be blocked from that date on. You don't have to do anything for this to happen. After being blocked, you won't be able to open the app, check details or see chats any more.

      Do you still have money in your Twyp, and did you also enter your account number (IBAN) in the app? In that case, we'll withdraw your balance to your IBAN on 24th November 2016.

      Do you still have money in your Twyp, but never entered your IBAN in the app (for instance to make a withdrawal)? You can enter your IBAN until 15th December 2016 and withdraw your money to your bank account yourself. You won't be able to do this after that date. If you didn't manage to do this in time, please call the Twyp Customer Service on 020 591 89 99. Once you give us your IBAN, we'll be able to withdraw your money. We are available Monday to Friday from 8:00 until 21:00 and Saturday from 9:00 until 17:00. You can also reach us through the contact form on www.twyp.com.

Contact

Questions?

If you have questions, please check the Frequently Asked Questions first. If your question isn't answered in the list, give us a call on +31 (0)20 591 89 99.

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